Carpet Cleaning FAQs | Coastal Clean Carpets
What areas do you cover?
Coastal Clean Carpets is based in Fleetwood and serves customers across the great North West of England. We regularly travel throughout the Fylde Coast, Blackpool, Poulton-le-Fylde, Thornton-Cleveleys, Lytham St Annes, Preston, Lancaster, Blackburn, Bury, Tameside and surrounding areas.
What cleaning services do you offer?
We provide professional carpet cleaning, upholstery cleaning, rug cleaning, mattress cleaning, stain and odour treatments, pet treatments, leather cleaning, carpet protection, end-of-tenancy cleaning and commercial cleaning.
We also provide cleaning for pubs, restaurants, hotels, guest houses, offices, care homes and other commercial premises.
How much does carpet cleaning cost?
Prices depend on the size of the area, condition of the carpet and the work required. We offer straightforward pricing and can usually provide an estimate from a few photographs and some basic information about the job.
For larger or commercial jobs, we may recommend a site visit before providing a quotation.
Do you provide free quotations?
Yes. Quotations are completely free and there is no obligation to book.
For most domestic jobs, you can simply send us photographs through WhatsApp or Facebook Messenger and we can normally give you a good idea of the price.
How long does carpet cleaning take?
A typical room may take around 30–60 minutes depending on its size and condition.
Larger properties, heavily soiled carpets, stain treatments or multiple rooms will naturally take longer because we never rush the cleaning process.
How long will my carpets take to dry?
Most carpets normally dry within approximately 4–8 hours, although drying time depends on ventilation, carpet type, temperature and humidity.
Opening windows where appropriate and keeping the room ventilated will help speed up drying.
Can I walk on the carpet after it has been cleaned?
Yes, but ideally you should keep traffic to a minimum until the carpet has dried.
If you do need to walk on it, we recommend clean socks or indoor footwear and avoiding outdoor shoes until the carpet is completely dry.
Do you move furniture?
We can move smaller and lighter items where practical.
Very heavy furniture, wardrobes, beds, large cabinets and delicate items should normally be moved beforehand if you would like the carpet underneath them cleaned.
We’ll always discuss this with you before starting.
Do I need to vacuum before you arrive?
A good vacuum beforehand is always helpful, particularly if there is a lot of loose debris or pet hair.
However, don’t worry if you haven’t had time. We can assess what preparation is required when we arrive.
Can you remove stains?
We can successfully remove or significantly improve many common stains.
These can include drinks, food, dirt, grease, makeup, pet accidents and general spills.
However, no professional cleaner can guarantee that every stain will completely disappear because some substances can permanently change or damage carpet fibres.
Can you remove pet urine from carpets?
Yes. We offer specialist treatments designed to deal with pet urine contamination and the associated odours.
The treatment required depends on how severe the contamination is and whether urine has penetrated through the carpet into the backing, underlay or flooring underneath.
Can you remove pet smells?
In MOST cases, yes.
We use specialist cleaning and odour-treatment products designed to tackle the source of the smell rather than simply covering it with fragrance.
Severe contamination may require additional treatment.
Can you clean carpets in homes with pets?
Absolutely.
We regularly clean homes with dogs, cats and other pets and can provide additional stain and odour treatments where required.
Can you clean heavily soiled carpets?
Yes.
We regularly deal with carpets that have heavy traffic marks, staining and general build-up.
Heavily soiled carpets may require additional pre-treatment, agitation, dwell time and extraction compared with a standard maintenance clean.
We’ll explain what is realistic before we begin.
Will my carpet look brand new after cleaning?
Our aim is always to achieve the best possible result.
Professional cleaning can dramatically improve the appearance of many carpets, but cleaning cannot reverse permanent wear, fading, fibre damage, bleaching or physical damage.
We will always give you realistic expectations.
Is professional carpet cleaning safe for children and pets?
Yes, when carried out correctly using suitable professional cleaning products.
We choose our cleaning method and products according to the carpet, level of soiling and household circumstances.
We recommend keeping children and pets away from damp carpets until they are dry.
Do you clean sofas and upholstery?
Yes.
We professionally clean fabric sofas, chairs, armchairs, dining chairs and many other types of upholstered furniture.
Before cleaning, we assess the fabric and choose an appropriate cleaning method.
Can you clean leather furniture?
Yes. Coastal Clean Carpets offers professional leather cleaning and care.
Leather requires different products and techniques from fabric upholstery, so it is important that it is treated correctly.
Do you clean mattresses?
Yes.
Professional mattress cleaning can help remove general dirt, body oils, marks and other contamination that builds up over time.
Single, double and king-size mattresses can all be cleaned.
Do you clean rugs?
Yes.
We clean many types of rugs, although the cleaning method depends on the construction, fibres, backing and condition of the rug.
Some specialist or delicate rugs may require a different cleaning process, so we will assess them before starting.
Can you clean wool carpets?
Yes, subject to inspection.
Wool carpets require careful cleaning with suitable products, temperatures and techniques.
We will identify the carpet as far as reasonably possible and select an appropriate cleaning process.
Do you offer carpet protection?
Yes.
We can apply professional carpet protector after cleaning.
Carpet protector helps reduce the ability of spills and dirt to penetrate carpet fibres, giving you more time to deal with accidents and helping carpets stay cleaner for longer.
Is carpet protector the same as Scotchgard?
Scotchgard is a well-known brand name that many people use when referring generally to carpet protection.
We offer professional carpet-protection treatments designed to provide similar protection against spills, staining and everyday soil.
How often should carpets be professionally cleaned?
For most homes, professional carpet cleaning every 12–18 months is a good guide.
Busy households, homes with children or pets, rental properties and commercial premises may benefit from more frequent cleaning.
Will professional cleaning damage my carpet?
Professional cleaning carried out correctly should not damage a suitable carpet.
Before cleaning, we assess the carpet and take factors such as fibre type, construction, condition and colour stability into account.
Do you clean rental properties and end-of-tenancy carpets?
Yes.
We regularly provide carpet and upholstery cleaning for tenants, landlords and letting agents.
We can clean individual rooms or complete properties as part of an end-of-tenancy clean.
Do you provide commercial carpet cleaning?
Yes.
We work with businesses throughout the North West including offices, pubs, restaurants, hotels, guest houses, care homes, clubs and other commercial premises.
One-off cleans and ongoing cleaning arrangements are available.
Can you clean pubs and restaurants?
Yes.
Hospitality cleaning is one of the areas we specialise in.
We understand the heavy footfall, drink spills, food contamination and general wear that carpets and upholstery experience in pubs, clubs and restaurants.
Where required, cleaning can be arranged around trading hours.
What equipment do you use?
We use professional carpet and upholstery cleaning equipment together with specialist pre-sprays, rinses, stain treatments and odour-control products.
The exact process varies depending on the carpet, upholstery and type of contamination we are dealing with.
How do I book Coastal Clean Carpets?
Booking is easy.
You can contact us through Facebook, WhatsApp or our website. Sending photographs of the areas you would like cleaned is often the quickest way for us to provide a quotation.
Freephone: 0800 193 6313
WhatsApp: 07503 124495
Website: coastalcleancarpets.co.uk
Whether you need one carpet freshened up or a full commercial property cleaned, we’ll be happy to help.
Coastal Clean Carpets — professional cleaning, friendly service, serving the great North West of England.